International Orders

International Orders

FuzzyFabric.com is proudly to announce our new online ordering system for entire Europe, Australia, New Zealand, Japan, Puerto Rico, Haiwaii, Alaska, Virgin Island. To place an order, simply add the products to shopping cart, input your postal code, select your destination country, and click on Calculate Shipping & Select Desired Shipping Method.

Please note that FedEx does charge Brokerage Fees to clear custom. If you have a desired Brokerage Agency you want to use while selecting UPS Shipping, please email us the brokerage agency's name, address, telephone number and we will update the brokerage agency with corresponding shipping carrier.

FuzzyFabric.com Ships Internationally

FuzzyFabric ships directly to the following countries:


Australia, Canada, Japan, New Zealand, Puerto Rico, All Western European Countries.

About International Shipping

To ship to the countries listed above, place your order using BBCrafts.com Checkout. FuzzyFabric.com uses USPS & FedEx International for all international orders. Please note that you are responsible for paying all duties and taxes incurred. Refer to the Duties and Taxes section below for additional information.

Identity & Credit Card Verification

To provide top tier security for our customers, FuzzyFabric.com reserves the right to request identity verification via fax. If we do not receive verification of identity via fax within 3 days of our request, the order will be cancelled.

Delivery Time

Orders are usually packed within 2-4 business days. International orders are usually delivered within 10-14 business days from the order's ship date. USPS First Class International may take 4 weeks to deliver a package. Tracking number is not available for USPS First Class International Package.

If you choose Worldwide Expedited service, it will be shipped via Fedex, USPS or UPS depends on the cost, weight and destination. Typically, it takes 5-7 days to arrive. However, depends on different' country's import regulation, custom can hold your package for inspection which can delay the delivery.

Shipping Rates

All Shipping Rates are automatically calculated based on weight from USPS and FedEx Database Center.

Duties & Taxes

All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws.The buyer is responsible for all duties and taxes incurred. FuzzyFabric cannot determine these fees during the checkout process. For more information, please contact your local customs office. In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer's method of payment.

International Returns

Send your item via traceable method to the following address:


FuzzyFabric.com Customer Returns Department
1951 S Lynx Pl Ontario, CA 91761 United States

Be sure to include your invoice. Lost your invoice? Follow these steps to print your invoice:

  1. Login to My Account
  2. Click on Order History
  3. Click on order number (most recent order is listed first)
  4. Print order
  5. Include order print-out in box to FuzzyFabric

 

Customer Service - Outside the US

If you are located outside of the United States and you require customer support, please email FuzzyFabric Customer Service or contact the online live chat executive.

 

Estimating Australian Customs and Duties

  • Australian duties, taxes and brokerage fees on items shipped to Australia are established by Australian Customs
  • Customs Duty is charged on the purchase price of the goods
  • The standard rate of duty on clothing is 25%, but may vary
  • The Goods and Services Tax ("GST ") is charged on the total of the purchase price plus the Customs Duty plus the freight and insurance paid or payable for transporting the goods
  • The current GST is 10% and is subject to change
  • There is no gift rate. There is a gift allowance of $200 is for unsolicited gifts of a non-recurring nature sent to an individual in Australia by an individual outside Australia

To learn more about Australian Customs, please visit www.customs.gov.au